Occasionally we may need to close our doors early if we have filled all the available appointment and drop in slots for the day. If this is the case you will need to try again another day. For our opening hours please see here.
We may also need to close our offices for staff training or other unforeseen circumstances. We try to make people aware of when this will happen via our twitter page, and signs posted on our doors.
Generally yes you can change your appointment but you need to be aware that, with a limited amount of appointment slots it maybe several weeks before we have another one available, so if you can, it is best to attend the appointment we have with you as the problem you came in with may need to be dealt with by a certain date.
Including us our Adviceline number can be picked up by a couple of other Citizens Advice in Kent, though like us this will only be during opening hours. If we are busy you may need to try again later.
You can also contact the National Adviceline on 03444 111 444. This is available 9am to 5pm, Monday to Friday. It’s usually busiest at the beginning and end of the day. It's not available on public holidays. Calls to the National Adviceline cost the same as calls to landline numbers.
If you would like to chat to someone via the web, you can do so here. Web chat Service 10am and 4pm, Monday to Friday.