F.A.Q.

General Questions About this Bureau

Question

plus symbolDo I need to make an appointment?

plus symbolI turned up and you were closed, what happened?

plus symbolI have an appointment and need to change it, can I?

plus symbolI rang the Adviceline number and no one answered, when can I speak to someone?

Benefits

Question

plus symbolI claim Disability Living Allowance(DLA). My award is due to go on for some time but I've been asked apply for Personal Independence Payment (PIP). Why is this happening and do I have to apply?

plus symbolI've been ill recently and have had to spend a lot of money on prescriptions. How might I qualify for free prescriptions?

plus symbolI've started claiming Universal Credit after losing my job. My parents have offered to take me on holiday for a week in France. Will this affect my claim?

plus symbolMy son is 17 and has left school and become an apprentice. I claim child benefit and child tax credit for him. Will it stop?

Consumer

Question

plus symbolCan I claim a refund if my train is delayed?

plus symbolI took my car in to a garage for some simple repairs but they haven't been sorted and they have found some other faults that I'm sure weren't there, and it's taking a long time. It's now getting very expensive. What can I do?

plus symbolI'm trying to cancel a contract with a mobile broadband provider but they tell me I can't and keep billing me. What can I do?

Debt

Question

plus symbolI have just left home and moved into a rented flat after paying off my debts. How can I avoid getting back into debt and spend less? I work 30 hours a week on the living wage.

plus symbolI have an appointment at Citizens Advice to discuss my debts and benefits. What should I bring with me?

plus symbolI recently lost my job and fell behind on several bills including my council tax, electricity and credit cards. I'm back in work and keen to start paying off my debts, but can't afford to pay them all straight away. What should I pay off first?

plus symbolWhat can you do if your employer has withheld your pay?

plus symbolI am 23 and my employer pays me £6.95 per hour. I have heard that there has been an increase in the minimum wage. Can you tell me what the increase will be for my hourly rate?

plus symbolI have returned to work after having a baby. I work 24 hours per week and have been in my job for four years. I'd like to change the days I work to suit my childcare arrangements. What are my rights?

Housing

Question

plus symbolI'm a private tenant and there's mould in my property. I keep reporting it to the landlord but she won't pay to get the problem fixed. What else can I do?

plus symbol I need to urgently find somewhere to live. Can you help?

Legal

Question

plus symbolI'm thinking about drawing up a will. Do I need a solicitor to do it?