Who are we?
Dover, Deal and District Citizens Advice is an independent local charity. We provide free information and advice to everyone who needs it regardless of race, sex, colour, disability, sexuality or nationality.
Our services are: free, independent, confidential and impartial. The Citizens Advice service is the UK's largest advice provider, with nearly half the population using the service at some point in their lives.
How we can help you?
There are a number of different ways that Citizens Advice advisers can help people to resolve a problem. Advisers don't tell clients what to do, but explain their options and the possible outcomes of different courses of action. Clients are encouraged to make their own decisions and act on their own behalf. We enable clients to manage their own problems by focusing on their needs as individuals.
Our trained advisers will...
- interview you face-to-face or by phone to find out what your problem(s) are
-access our information database for up to date information
-help you to negotiate/write letters or call companies
-assist you to prioritise your problems i.e. which debts are most important, etc
-help you with form filling i.e. benefits, housing, court, etc
-refer you to specialist advisers or agencies if necessary