0808 278 7961

About Us

Citizens Advice is an independent network that helps people resolve their money, legal, family, consumer and other problems.

We provide information and advice and influences government and organizations to bring about change in policies and laws.

Our advice is provided free, it is independent, confidential, impartial and available to everyone.

All of our advisers are volunteers and are fully trained to a very high standard, working at over 3,200 service outlets throughout the country.

This unique position enables us to be an influential and powerful voice, in representing the UK to the country's policy-makers and service providers.

Our staff work with you to help sort out your debt worries and can help you to claim benefits you may be entitled to. We can help you with housing and employment problems and deal with questions relating to consumer or tax problems. We can advise on legal matters, answer questions on immigration or family matters.

We can refer you to one of our specialists if you have more complex problems.

Dover and Deal Citizens Advice is a one stop shop for your problems.

Every Citizens Advice is an independent charity

Our Approach

Our advisers do not tell you what to do, but will explain all your options and the possible way forward giving you all possible outcomes and courses of action. You will be encouraged to make your own decisions and act on your own behalf. We will enable you to manage your own problems by focusing on your specific needs and providing you with relevant and up to date information on how to resolve your problems.

Social Policy

Citizens Advice collects evidence of CAB clients problems and uses this to campaign for changes in national and local policies and services. We have a key role in speaking up for clients, raising issues brought into bureaux, contributing to public debate and informing legislation.

Our policy/campaigning work covers a huge range of issues including consumer, debt, housing, benefits, immigration, employment, legal matters and health. We work with policy makers, regulators, MPs and Assembly Members and service providers.

National, regional and local policy work is at the root of the service. Changing policy is more efficient than one-to-one advice. By getting involved in social policy work you can help change unfair practices and laws and help hundreds of people in one go.

In addition, you will gain fantastic experience and an insight into policy making. Doing great social policy work will enhance the reputation of the bureau in the local community. This could lead to improved funding prospects and greater success in the recruitment of volunteers.

Support Us

The Citizens Advice service touches millions of people's lives, in thousands of ways. We help people resolve their problems through two approaches: by offering free advice and by initiating campaigns for policy change. We make a positive impact on individuals and the communities in which they live and nearly half the public has used a Citizens Advice service at some stage in their lives. Because every Citizens Advice is an independent charity. We rely on the support of people like you.

"I was desperate and had contemplated taking my own life. My debt problem was the first and last thing I would think of. I had no hope for the future. Things are better for me now, I have secured full-time employment and the Citizens Advice service has negotiated an acceptable repayment schedule that I am confident I can maintain" Kate, Citizens Advice client

Issues dealt with directly (2019/20)
Total volunteers - all roles (2021)
Foodbank Vouchers Issued
Dover District Council Logo
Generously supported by Dover District Council, Dover Town Council, Deal Town Council, and local Parish Councils
Advice Quality Standard Logo
Advice Quality Standard
Financial Conduct Authority Logo
Authorised and regulated by the Financial Conduct Authority FRN: 617587