Useful Phone Numbers of local and national organisations

Dover, Deal & District Citizens Advice assumes no responsibility for your use of these numbers or any cost incurred by calling them. The inclusion of any phone number should not be taken as an endorsement of any kind by Dover, Deal & District Citizens Advice, of the organisation or any association with its operators. Further, we have no control over the availability of their service.

Connect Well East Kent have a list of organisations that can help during the Coronavirus / Covid-19 pandemic the list is updated daily.

Citizens Advice National Telephone Numbers

03444 111 444 - National Adviceline Available 9am to 5pm, Monday to Friday. Calls to the National Adviceline cost the same as calls to landline numbers.

0808 223 1133 - Consumer Helpline. Monday to Friday 9am to 5pm. Closed on Bank Holidays.


0800 328 5644 - Universal Credit helpline Monday to Friday 8am to 6pm.

0800 731 0469 – Pension Service. Monday to Friday 9:30am to 3:30pm. To get information about your state pension, report a change in circumstances, such as change of address, or bank details, or report a death.

Carers Support East Kent

01304 364 637 – Monday, Wednesday, and Friday 8:30am to 6pm. Tuesday and Thursday 9am to 5pm. Closed bank holidays and between Christmas and the New Year. Email:

Domestic Violence

For Women: 0808 2000 247 - National Domestic Violence helpline. Open 24 hours.

For Men: 0808 801 0327 - Men’s Advice Line. Monday and Wednesday 9am to 8pm. Tuesday, Thursday, and Friday 9am to 5pm.

Organisations for women and men: 0800 970 2070 - National Centre for Domestic Violence

Dover District Council

01304 821199 - General Enquiries (9am-5pm, 7 days a week)

03000 41 92 92 – Kent Together (24 hours a day)


01304 728428 Deal Foodbank Tuesday am until Thursday 1100 at other times please leave a message. Email:

07870 361 180 Dover Foodbank Email:

Help with homelessness

01304 872265 Dover District Council Housing Team Email:

0800 567 7699 Porchlight

0808 800 4444 Shelter Helpline Freephone 8am to 8pm Monday to Friday. 8am to 5pm Saturdays and Sundays. All year round. Available to all Kent residents.

HM Revenue and Customs

0300 200 3310 – Self Assessment Monday to Friday: 8am to 4pm

0345 300 3900 – Tax Credits Monday to Friday: 8am to 4pm

0300 200 3100 – Child Benefit Monday to Friday: 8am to 4pm

0300 200 3300 – Income Tax Monday to Friday: 8am to 4pm

0300 200 3500 – National Insurance Monday to Friday: 8am to 4pm


Migrant Help 0808 8010 503 Free Asylum helpline

Samphire Project 01304 201535 / 0800 9179397 - Ex-Detainee project. Monday to Friday 10.00am to 1.00pm. 01304 242755 Main office number. Monday to Friday 9.00am to 5.00pm.