Reception Volunteer

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What will you do?

  • complete an introduction to Citizens Advice and training for your role
  • welcome all clients and other visitors to the local Citizens Advice
  • explain to the client how long they might be waiting and what will happen and give out a form for clients to fill in
  • type up information from the client form onto a spreadsheet or database
  • help with the day to day running of the Citizens Advice service
  • What's in it for you?

  • gain and build on valuable skills and experience such as communication, IT skills and working in a team
  • increase your employability
  • contribute to the smooth running of the advice service which makes a real difference to peoples lives
  • work with a range of different people, independently and in a team.
  • And we'll reimburse travel expenses too.

    What do you need to have?

    you don't need specific qualifications or skills but you'll need to:

  • be friendly and approachable
  • be non-judgmental and respect views, values and cultures that are different to your own
  • have some IT skills (we can help you with this if you require it)
  • be calm under pressure
  • be willing to learn about and follow Citizens Advice aims, principles, and policies, including confidentiality and data protection
  • be willing to undertake training in your role
  • How much time do you need to give?

    We can be flexible about the time spent and how often you volunteer so come and talk to us.

    Valuing inclusion

    Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.

    If you are interested in becoming a reception volunteer and would like to discuss flexibility around location, time, 'what you will do' and how we can support you please contact us.

    Total volunteers - all roles (2021)
    Paid Staff (2021)
    Trustees (2021)
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    Generously supported by Dover District Council, Dover Town Council, Deal Town Council, and local Parish Councils
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    Authorised and regulated by the Financial Conduct Authority FRN: 617587