Privacy Policy

Dover, Deal & District Citizens Advice Privacy Policy

At Citizens Advice we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect people's lives.

We only ask for the information we need. We always let you decide what you're comfortable telling us, explain why we need it and treat it as confidential.

When we record and use your personal information we:

At times we might use or share your information without your permission. If we do, we'll always make sure there's a legal basis for it. This could include situations where we have to use or share your information:

We handle and store your personal information in line with the law - including the General Data Protection Regulation and the Data Protection Act 2018.

You can check our main Citizens Advice policy for how we handle most of your personal information.

This page covers how we, as your local charity, handle your information locally in our offices.


How Citizens Advice Dover, Deal & District collect your data


To find out what information we ask for, see our national Citizens Advice privacy policy


What Citizens Advice Dover, Deal & District ask for


To find out what information we ask for, see our national Citizens Advice privacy policy


How Citizens Advice Dover, Deal & District use your information


To find out how we use your information, see our national Citizens Advice privacy policy


Working on your behalf


When you give us authority to act on your behalf, for example to help you with a Universal Credit claim, we'll need to share information with that third party.

For example the Jobcentre, Dover District Council or the Money Advice Service.


How Citizens Advice Dover, Deal & District store your information


Locked file cabinets.


How Citizens Advice Dover, Deal & District share your information


We only share your information with another organisation with your explicit consent.


Contact Citizens Advice Dover, Deal & District about your information


If you have any questions about how your information is collected or used, you can contact our office.

Telephone: 01304 374333 Monday - Wednesday 9:30am - 3:00pm

Email the Chief Officer Janet Stewart: Send an email

You can contact us to:


Who's responsible for looking after your personal information


The national Citizens Advice charity and your local Citizens Advice operate a system called Casebook to keep your personal information safe. This means they're a 'joint data controller' for your personal information that's stored in our Casebook system.

Each local Citizens Advice is an independent charity, and a member of the national Citizens Advice charity. The Citizens Advice membership agreement also requires that the use of your information complies with data protection law.

You can find out more about your data rights on the Information Commissioner's website.

Complaints

Please click below if you would like to find out how to make a complaint about the service you have received.