Our staff work with you to help sort out your debt worries and can help you to claim benefits you may be entitled to. We can help you with housing and employment problems and deal with questions relating to consumer or tax problems. We can advise on legal matters, answer questions on immigration or family matters.

We can refer you to one of our specialists if you have more complex problems.

Dover and Deal Citizens Advice is a one stop shop for your problems.

Our Approach

Our advisers do not tell you what to do, but will explain all your options and the possible way forward giving you all possible outcomes and courses of action. You will be encouraged to make your own decisions and act on your own behalf. We will enable you to manage your own problems by focusing on your specific needs and providing you with relevant and up to date information on how to resolve your problems.

Social Policy

Citizens Advice collects evidence of CAB clients problems and uses this to campaign for changes in national and local policies and services. We have a key role in speaking up for clients, raising issues brought into bureaux, contributing to public debate and informing legislation.

Our policy/campaigning work covers a huge range of issues including consumer, debt, housing, benefits, immigration, employment, legal matters and health. We work with policy makers, regulators, MPs and Assembly Members and service providers.

National, regional and local policy work is at the root of the service. Changing policy is more efficient than one-to-one advice. By getting involved in social policy work you can help change unfair practices and laws and help hundreds of people in one go.

In addition, you will gain fantastic experience and an insight into policy making. Doing great social policy work will enhance the reputation of the bureau in the local community. This could lead to improved funding prospects and greater success in the recruitment of volunteers.

Advice Quality Standard
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Supported by:

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