0808 278 7961


We want to make our service accessible for all. The following list is an example of the help available should you require it.

Accessibility Statement for doverdealadvice.co.uk

This accessibility statement applies to doverdealadvice.co.uk

This website is run by Dover, Deal & District Citizens Advice. We want as many people as possible to be able to use this website. For example, that means you should be able to:

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Chief Officer via our contact form, please see the link above..

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us

Technical information about this website’s accessibility

Dover, Deal & District Citizens Advice is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

To the best of our knowledge this website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Preparation of this accessibility statement

This statement was prepared on 13/01/2021. It was last reviewed on 20/01/2021.

This website was last tested on 19/01/2021. We carried out our own testing using Google Lighthouse Developer Tool and WAVE (web accessibility evaluation tool) from WebAIM. All pages on our site were tested using the methods described.

Issues dealt with directly (2019/20)
Debts written off (2019/20)
Foodbank Vouchers Issued
Dover District Council Logo
Generously supported by Dover District Council, Dover Town Council, Deal Town Council, and local Parish Councils
Advice Quality Standard Logo
Advice Quality Standard
Financial Conduct Authority Logo
Authorised and regulated by the Financial Conduct Authority FRN: 617587